RETURNS

We pride ourselves on giving a bespoke, luxury, quality service. If you are not happy with our products, please contact us as soon as possible. All item are made to order especially for you but if there is something not quite right we will always do our best to resolve it.

 

We are happy to accept returns, replace fabric or refund you if the items are faulty or of poor quality but please notify us within 7 days of receipt of your goods.  We are unable to accept returns if the wrong measurements were provided or if you are unhappy with the fabric without having seen a sample.

 

We regret that once the items have been used by you, especially in a smoking or pet home, we cannot accept responsibility for errors or quality.

1. TERMS AND CONDITIONS

1.1

 

In these terms and conditions:

 

“Conditions” means these terms and conditions of sale; “Contract” means the contract for the sale by us and purchase by you of our Goods and/or Services; “Goods” means fabrics and any other Goods supplied by us following your Order; “Order” means an order made by you for the supply of Goods by us; “Price” means the price of the Goods, plus any delivery charges; “our, us, we” means Design and Conquer whose place of business is 95 Skipton Road, Colne Lancashire, B8 0NU; “you and your” means the person who buys or agrees to buy Goods from us;

 

1.2

 

Basis of Sale

 

By clicking on "Confirm Order" at the checkout section of the website, you are undertaking to buy the Goods at the Prices indicated. An Order taken over the telephone is final once payment has been taken and the call has ended; as is when placing an order via direct messaging, and payment has been taken.

 

1.3

 

Orders

 

After placing an Order with us online we will email you a confirmation of the Order details. You must notify us of any errors in the Order within 24 hours of receiving confirmation of the Order from us. If you fail to do so, we shall be entitled to assume that you are satisfied with the Order as detailed in the confirmation. If you do not receive your order confirmation within 24 hours, please contact us immediately by phone. If you place an order with us through direct messaging, the messages will be confirmation of your order. If you require an invoice, please let us know. If you fail to check the Order confirmation properly and need to make changes to the order subsequently, we reserve the right to charge for the changes as necessary.

 

1.4

 

Fabrics

 

1.4.1

 

Our fabrics are represented to the best of our ability but we cannot guarantee that there will be no variation between the website image and the actual fabric.  Many factors including colour monitors and graphics cards can affect how the colour and texture appear on screen.  We highly recommend that you order a free fabric sample first unless differences in appearance are not important to you.

 

1.4.2

 

Our fabric samples may be cut from an earlier manufacturing batch to the fabric available to order.  There may be some small variations in colour.  If this is not acceptable, please contact us and we can arrange for a sample to be cut from the same batch that you would be purchasing the fabric from.

 

1.4.3

 

We do not accept returns if you are unhappy with the fabric without having seen a sample.

 

1.5

 

Measuring

 

Goods are manufactured in accordance with the measurements provided by you. Please follow the instructions on how to measure which are available on our website. How do I measure for curtains? How do I measure for roman blinds? If you are unsure, you can call us for advice and clarification. We cannot accept returns for goods incorrectly measured by you.

 

1.6

 

Delivery

 

1.6.1

 

Your Order will be delivered within 1 week for in stock cushions, 1-2 weeks for made to order cushions/soft furnishings and up to 4 weeks for curtains and roman blinds, and some other soft furnishings, unless a specific date has been given by prior agreement. If your chosen fabric or item is out of stock, delays may occur and we will notify you of these as soon as possible.

 

1.6.2

 

Once your Order is ready we will ship this to your specified delivery address automatically. Standard deliveries are made via a few selected courier services such as Parcelforce, DHL, Hermes etc and are usually 48hours from sending. if you require you order by a certain date please notify us directly. For more information on how and when your courier will deliver please contact us for information and/or visit the relevant courier website.

 

1.6.3

 

If we arrange a collection of goods from you, for whatever reason, you are required to package the goods adequately (ideally in the original protective wrapping or in the best alternative you can arrange) for transport by courier. We will not be responsible for any damage as a result of poor packaging.

 

1.7

 

Pricing

 

1.7.1

 

The Price of the Goods shall be as advertised on our website.

 

1.7.2

 

We will confirm the Price of Goods ordered plus delivery charges at the time you place your order with us.

 

1.7.3

 

We reserve the right to change prices and specifications without notice.

 

1.8

 

Payment Terms

 

1.8.1

 

Online Customer Orders

 

Cushions/Soft furnishings from the online store can be paid using a debit/credit card/PayPal on the website, cheque via post or by bank transfer. Other soft furnishing orders can be paid by debit or credit card by bank transfer, paypal or cheque. An Order will not be processed unless we have received the funds in full.

 

1.8.2

 

Local Customers Cushion Orders

 

We require payment in full at the time of placing the Order.  Payment can be paid by bank transfer or cheque.

 

1.8.3

 

Local Customers Curtains, Roman Blinds, Furniture and Upholstery

 

We require a deposit to secure the Order and final payment to be paid once your goods are ready for delivery.  Deposit is normally at least 50% of total cost.  Payment can be paid by bank transfer or cheque.

 

1.9

 

Cancelling Orders and Refunds

 

1.9.1

 

All our products are customised to your specific measurements, cannot be resold and are not subject to the Distance Selling Regulations.  Therefore it is important that you are sure of your Order details before you place an Order with us.  You can cancel an Order for whatever reason and receive a full refund within 24 hours of placement.

 

1.9.2

 

If after 24 hours you wish to cancel your Order, if the fabric has already been cut, we are unable to offer a refund.

 

1.9.3

 

If, for some other reason, you receive the Goods and we agree a refund and then you fail to return the Goods to us, we shall be entitled to charge you for the costs of collecting the Goods from you. This amount can be deducted from any refund due to you.

 

1.10

 

Guarantee

 

1.10.1

 

Our products are customised according to specifications provided by you and therefore we cannot accept returns or refunds on the products for any aspect of the product which has been determined by you for example: incorrect measurements, fabric choices.

 

1.10.2

 

We will accept returns and consider replacements or full or partial refunds if there is a significant problem with the quality of manufacture or faults with the fabric.  You shall not be entitled to reject the Goods where the alleged defect or breach of contract is so slight that it would be unreasonable for you to do so.

 

1.10.3

 

Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification should be notified to us on discovery.  Any valid claim of this sort shall not be accepted by us unless made within 7 days from the date of delivery of the Goods.

 

1.11

 

Claims Under Guarantee

 

1.11.1

 

In the event of a claim under guarantee occurring, please contact Design and Conquer Interiors

 

1.11.2

 

We will endeavour to replace the defective Goods free of charge in a timely manner and only if a suitable replacement is not available will you be offered a refund.

 

1.11.3

 

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.

 

1.11.4

 

Our guarantees are limited to goods sold and retained in the United Kingdom, and used solely for private and domestic purposes.

 

1.12

 

Errors

 

In the event that a product is listed at an incorrect price due to a technical, administrative or other reason, we reserve the right to refuse your order whether or not the order has been charged to your credit or debit card. In this instance, we will issue a credit back to your card account.

 

1.13

 

General

 

The Contract shall be governed by the laws of England, and the Customer agrees to submit to the non-exclusive jurisdiction of the English courts.

 

2. THE ELECTRONIC COMMERCE (EC DIRECTIVE) REGULATIONS 2002

Design ad Conquer Interiors is obliged by law to provide the following information:

 

The website http://designconquer.uk is operated and owned by Design and Conquer Interiors

 

All communications can be addressed to us at:

 

Design and Conquer Interiors

95 Skipton Road

Colne

Lancashire

BB8 0NU

 

3. DATA PROTECTION ACT 1998 AND PRIVACY

3.1

 

If you place an order with us we will require your name, billing and delivery address and contact details.

 

3.2

 

Please be assured, we would never pass on any of your personal information to a third party for marketing or other uses.

 

3.3

 

We do not collect or store any of your financial information.  These details are handled by our secure payment provider Shopify.

 

We are PCI DSS (Payment Card Industry Data Security Standard) compliant.

 

3.4

 

Design and Conquer Interiors uses cookies for the following reasons:

 

To ensure that the shopping basket and ordering process works correctly.

To allow us to recognise and count the number of visitors to our site and how they use it.

To improve our website.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site.

 

3.5

 

Unless you have requested not to accept further correspondence we may periodically send details of any new products, special offers or other information which may be of interest to you.  If you do not wish to receive any of these please contact us by email or letter.

 

4. CONSUMER RIGHTS ACT 2015

Part One, Chapter Two of the Consumer Rights Act 2015 (which allow consumers a thirty day “cooling off” period after purchasing and a right to cancel an order during this period) does not apply to “personalised goods or goods made to a consumer's specification” thereby excluding Design and Conquer's products. A cancellation during this period needs to be agreed between the customer and Design and Conquer Interiors.

 

 

Privacy policy

Here at Design and Conquer we respect your privacy and have a strict privacy policy.

WHAT DATA DO WE COLLECT?

If you place an order with us we will require your name, billing and delivery address and contact details.

 

We are the sole data controller of any personal data you supply. Please be assured, we would NEVER pass on any of your personal information to a third party for direct marketing.

 

WHAT DO WE USE THE DATA FOR?

The legal basis for processing the data is to allow us to carry out our business and for the benefit of our clients.

 

Your data is used to contact you regarding any aspect of an order. This includes quotations, invoices, confirmation of payments and updates.

 

If one of our products is being shipped to your address, your contact details will be supplied to the courier.

 

If you subscribe to our newsletter we will use your information to email you.

 

It will also be used for internal records and we may use it to improve our products and services.

 

There will be no automated decision making using your data.

 

If required, we will disclose your data for legal proceedings or prospective legal proceedings and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

MARKETING

We will only send marketing information if you have selected to subscribe to our newsletter. If at any point you no longer wish to receive our newsletter, please unsubscribe or notify us by email at designandconquerinteriors@gmail.com

 

SECURITY OF YOUR PERSONAL INFORMATION

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

 

You are responsible for keeping your account password confidential. We will not ask you for your password (except when you log in to the website).

 

PAYMENT SECURITY

We do not collect or store any of your financial information.  Your online payments are handled by our secure payment providers.  Our system is PCI DSS compliant and protects against card interception using encryption.

 

POLICY CHANGES

We may update this privacy policy from time-to-time by posting a new version on our website.  Please check this page occasionally to ensure you are happy with any changes.

 

YOUR RIGHTS

You have the right to be informed on how we use your data.

 

You have the right of access to your data.

 

You have the right to correct data if it is wrong.

 

You have the right to ask for your data to be deleted.

 

You have the right to restrict use of the data we hold.

 

You have the right to data portability.

 

You have the right to object to Design and Conquer using your data.

 

You have rights in relation to the use of your data for automated decision making/profiling.

 

You may instruct us to provide you with any personal information we hold about you. Provision of such information will require the supply of appropriate evidence of your identity (a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

 

DATA STORAGE

We will keep your personal data for no longer than reasonably necessary and you may request the removal of your data at any point.

 

UPDATING INFORMATION

Please let us know if the personal information which we hold about you needs to be corrected or updated.

 

COOKIES

Cookies are harmless text files (tiny files of letters and numbers) that websites place onto the hard drive of your computer while you are visiting their sites. They cannot transmit viruses, the cookie file takes up very little space and simple acts as an identification card to the site.

 

In light of recent changes to legislation we are continually keeping our cookie policy under review.

 

At Design and Conquer our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site.

 

We use cookies for the following reasons:

 

To ensure that the shopping basket and ordering process works correctly.

To allow us to recognise and count the number of visitors to our site and how they use it.

To improve our website.